Legal
Privacy policy.
What we collect, why we collect it, who else touches it, and what you can ask us to do about it. Written to be read, not to be skipped.
Last updated 27 August 20261. Who we are
Genysis IQ ("Genysis IQ", "we", "us") is a business consultancy based in Orlando, Florida, providing business scaling, systems and process design, sales development, practical AI strategy and related services to clients across the United States.
This policy covers www.genysisiq.com and the advisor dashboard hosted on it. It does not cover any third-party website you reach by following a link from ours.
For anything in this policy, write to info@genysisiq.com or call 689.388.7353.
2. What we collect
We only collect what we need to answer you and to run the services you sign up for.
When you use the contact form
| Name | So we know who we are replying to. |
|---|---|
| Company | Optional. Helps us prepare for the conversation. |
| Email address | Required, so we can reply. |
| Phone number | Optional, if you would rather we called. |
| Your message | Whatever you choose to tell us. |
When you register for the advisor dashboard
| Email and password | Your sign-in credentials. Passwords are stored only as a salted hash — we never see or store the password itself. |
|---|---|
| Company name and contact name | To identify the account. |
| Phone, website, industry | Optional details you can add or remove at any time. |
| Account activity | When the account was created and when it was last active, used to enforce the automatic sign-out. |
When you use an assistant or the website chat
| Your messages | What you type, and the assistant's replies. |
|---|---|
| Conversation titles and timestamps | So your history is usable. |
Dashboard conversations are saved to your account so they are there next time. Messages sent through the chat widget on the public website are not stored by us and disappear when you close the page.
When you call us
Our phone line is answered by an automated assistant at any hour. It may take your name, your reason for calling and appointment details so we can follow up. If you would rather not speak to an automated system, email us instead and a person will reply.
Technical information
Our hosting and infrastructure providers record standard server information such as IP address, browser type and the time of the request, which is used to deliver the site and to defend it against abuse. We do not combine this with anything else to build a profile of you.
3. How we use it
- To answer your enquiry and provide the services you have asked for
- To create, secure and operate your dashboard account
- To run the AI assistant configured for your company
- To store and return the files you upload
- To understand which pages are useful and improve the website
- To keep records we are required to keep, and to resolve disputes
- To detect and prevent abuse, fraud and unlawful use
We do not sell your personal information. We do not share it with advertisers, data brokers or list builders, and we do not send marketing email to people who have only used the contact form to ask a question.
4. Artificial intelligence
Parts of this service are powered by large language models. When you send a message to an assistant, that message — together with recent messages in the same conversation and the instructions written for your company — is transmitted to a third-party AI provider to generate a reply.
AI output can be wrong, incomplete or out of date. It is not professional, legal, financial, medical or security advice, and it should be checked by a competent person before you rely on it. See our Terms of Service for more on this.
5. Files you upload
The File depot stores files in object storage operated by Cloudflare. Each company's files are held under a separate key space, and access is checked against your sign-in token on every request, so one client cannot reach another's files.
Uploading is disabled by default and only enabled at your request. Genysis IQ staff may access files where necessary to operate the service, provide support, or comply with the law. You are responsible for what you upload — the rules are set out in the terms you accept before your first upload and in our Terms of Service.
6. Who we share it with
We use a small number of established providers to run this service. Each receives only what it needs to do its job.
| Supabase | Accounts, authentication and database storage for company profiles and dashboard conversations. |
|---|---|
| Cloudflare | Object storage for the File depot and the service that guards access to it. |
| AI model provider | Generates assistant replies from the messages sent to it. |
| FormSubmit | Delivers contact form submissions to our inbox. |
| Google Fonts | Serves the typefaces used on this site. Google receives your IP address as part of that request. |
| jsDelivr | Serves open-source code libraries the site depends on. |
We may also disclose information where we are legally required to, where it is necessary to protect our rights or someone's safety, or to a buyer as part of a sale or merger of the business. Where processing happens outside your country, our providers operate international infrastructure and handle those transfers under their own safeguards.
7. Cookies and measurement
This website uses no advertising cookies, no third-party analytics and no tracking pixels. There is no Google Analytics, no Meta pixel and no advertising network on this site. There is no cookie banner because there are no consent-requiring cookies to accept.
What we do measure
We run our own traffic measurement, written to our own database, so we can see which pages are useful and where the site loses people. For each page you open we record the page address and title, the site that linked you here, whether you were on a phone, tablet or computer, how long the page was actually visible on your screen, how far down you scrolled, and which links, buttons and forms you clicked.
This measurement is deliberately built to identify pages, not people:
- No IP address is stored.
- No cookie is set — the identifier lives in your browser's local storage, not in a cookie sent to any server by default.
- The identifier is a random number your own browser generates. It means nothing outside this website, is not linked to your name or email, and cannot be used to recognise you anywhere else.
- No third party receives any of it. It goes only to Genysis IQ.
- We never record what you type into a form field — only that a form was submitted.
Local storage we use
The advisor dashboard stores a sign-in token in your browser so you are not asked to sign in on every page, plus two small preferences: whether you have accepted the file upload terms, and whether you have chosen to be signed out when the browser closes. These are functional, stay on your device, and are never used to track you across other websites.
8. Phone calls and text messages
When you call us
Our line, 689.388.7353, is answered 24 hours a day by an automated assistant. It identifies itself as automated. To help you and follow up afterwards, it may collect your name, your callback number, the reason for your call and any appointment details.
Calls may be recorded or transcribed. Florida is an all-party-consent state, so we tell you at the start of the call. You may decline recording and continue, ask for a person, or email us instead. Recordings and transcripts are used to service your request and to improve the assistant, are kept for up to 12 months, and are never sold.
Text messages
We only text a mobile number when its owner has given us express written consent — by ticking the box on our contact form, by asking us in writing, or by texting us first. Consent is never a condition of buying anything.
What we store when you opt in:
| Mobile number | So we can send the messages you asked for. |
|---|---|
| Record of your consent | The date, and how you gave it. We are required to be able to prove it. |
| Message history | What was sent and whether it was delivered. |
| Opt-out status | If you reply STOP, we keep your number on a do-not-contact list so we do not text you again by mistake. |
Messages are delivered through a licensed messaging provider acting on our instructions. They may process your number only to transmit our messages, and may not use it for anything else.
Reply STOP to any message to unsubscribe, or HELP for help. You can also email info@genysisiq.com or call us. The full messaging terms — programme description, frequency and rates — are in our Terms of Service.
9. How long we keep it
- Contact enquiries — kept while we are in touch and for a reasonable period afterwards as a record of the conversation.
- Dashboard accounts — kept while the account is open. Ask us to close it and we delete the account and its profile.
- Conversations — kept until you delete them. Deleting a conversation in the dashboard removes its messages too.
- Files — kept until you delete them or the account is closed.
- Call recordings and transcripts — kept for up to 12 months.
- Text messages — message history kept for up to 12 months. A record of your consent, and of any opt-out, is kept for as long as we are required to be able to prove it.
- Traffic measurement — page view and click records are kept for up to 12 months, then deleted.
- Records we must keep — retained for as long as the law requires, even after an account is closed.
10. Security
Traffic to this site is encrypted in transit. Passwords are stored as salted hashes. Database access is restricted so an account can only read and write its own records, enforced by the database itself rather than only by the interface. Dashboard sessions sign out automatically after a period of inactivity, and you can choose to have them end as soon as the browser closes.
No system is perfectly secure, and we cannot guarantee that information sent over the internet will never be intercepted. If we become aware of a breach affecting your personal information, we will notify you and the relevant authorities where the law requires it.
11. Your rights
Wherever you live, you can ask us to:
- Tell you what personal information we hold about you
- Correct anything that is wrong
- Delete your account and the information tied to it
- Send you a copy of your information
- Stop sending you marketing messages
Email info@genysisiq.com and we will respond within 30 days. We may need to verify who you are first. We will not treat you differently for exercising any of these rights.
California residents. We do not sell or share personal information as those terms are defined under the CCPA/CPRA, and we have not done so in the past twelve months.
If you are in the UK, EU or EEA, we process your information to perform a contract with you, to comply with the law, or on the basis of our legitimate interest in operating and securing this service. You may also complain to your local data protection authority.
12. Children
This service is for businesses and is not directed at children under 16. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.
13. Changes to this policy
We may update this policy as the service changes. The date at the top always reflects the current version. If a change materially affects how we handle your information, we will make reasonable efforts to tell account holders directly rather than relying on you to notice.
14. Contact us
Genysis IQ
Orlando, Florida, United States
Email: info@genysisiq.com
Phone: 689.388.7353 — answered 24 hours a day